Two questions, and only one of them is about policy.
Most vendor security reviews are an attempt to establish what a provider would do — the policies, the training, the access controls, the promise that staff do not browse customer data. Those questions matter and we answer them below. But they are all downstream of a structural question that is usually not asked because, with every other provider, the answer is fixed: what is the provider physically able to do?
Ours is different, and it is the reason this page exists. The S3 endpoint — where objects are encrypted, keys are held, bucket names are resolved and every request is written down — runs on your host, not ours. We do not hold the key material needed to read an object. We do not receive bucket names, object keys or access times; the complete list of what our systems do receive is published on the metadata page. And the storage operators holding your shards hold neither a key nor enough of any object to reconstruct it.
That does not make the policy questions irrelevant. It makes them smaller, which is the point: the narrower the set of things we could do, the less of your review has to rest on trusting us.